How to Access bq9 — All Your Questions Answered
Logging in to bq9 is a quick and straightforward process. That said, many users run into a few common issues the first time around — from forgetting their password to having trouble signing in on a new device. This guide covers everything you need to know, explained in plain and simple terms.
How Do I Log In?
There are three ways to log in to bq9. The most common is using your mobile number and password. You can also log in with your email address in the same way. For those who've forgotten their password or simply want a faster option, there's the OTP method — a code is sent to your mobile, and that's all you need to get in.
Logging in on the mobile app is even easier. Once you're signed in, set up fingerprint or Face ID and you'll be in within a second every time after that. Just download the app and enable the biometric option.
What to Do If You Have Login Issues
The most common issue is a forgotten password. In that case, click the "Forgot Password?" link below the login form. Enter your registered mobile number or email address, and a reset link will be sent to you.
- Incorrect Password: Five incorrect attempts will lock your account for 30 minutes. If you're unsure of your password, use the OTP method instead.
- New Device: Logging in from an unrecognized device will require OTP verification — this is for your security.
- Account Suspended: If you're unable to log in and no error message appears, please contact support.
- VPN Issue: Having a VPN enabled may cause login issues. Try turning it off and signing in again.
What should you do first after logging in?
Before jumping straight into the games after logging in, take a moment to configure a few settings. First, head to the Security section and enable two-factor authentication (2FA). Second, visit the Responsible Gaming section to set your personal deposit limits. Third, add a payment method so your withdrawals go through without delay.
Can I log in on multiple devices?
Yes, you can be logged into the same account across your mobile, tablet, and computer simultaneously. However, you cannot play the same game on multiple devices at the same time. For security, regularly review your active login sessions and immediately end any session from an unrecognized device.
Important: Never share your login credentials with anyone. bq9 staff will never ask for your password or OTP.
How does the "Remember Me" option work?
When this option is enabled, a secure cookie is saved in your browser. The next time you visit the site, your mobile number will be pre-filled automatically. Your password is never stored, however — and if others use your device, keep this option turned off.
Having trouble logging in? Help Center Go — get support in Bengali, 24/7.