We recommend reading these rules before using our platform. Rather than dense legal language, we've written everything in plain, straightforward terms.
By creating and using an account on bq9, you are considered to have agreed to these terms and conditions. If anything is unclear, please contact our Help Centerto get in touch.
Bq9 is an internationally licensed online gaming platform. To use this platform, you must meet the following conditions:
By using bq9, you agree to these full Terms & Conditions, our Privacy Policy, and our Responsible Gaming policy.
We reserve the right to update these Terms & Conditions at any time. You will be notified of significant changes via your registered email or push notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.
Each person may register only one account. All information provided at the time of registration must be accurate and truthful. Accounts created using false information may be suspended at any time, and the balance may be forfeited.
KYC (Know Your Customer) verification is required before your first withdrawal or when transactions exceed a specified threshold. You will need to provide:
KYC verification is typically completed within 24–48 hours. Withdrawals may be temporarily held while verification is pending.
Opening multiple accounts using the same device, email address, or payment method is strictly prohibited. If detected, all associated accounts will be closed simultaneously.
The minimum age to play on bq9 is 18. This is not a general guideline — it is a strict requirement with no exceptions. We conduct regular random age checks and may request identity documents from any account we deem suspicious, at any time.
If a minor gains access to an account, all transactions on that account will be voided and deposited amounts will be refunded, but any winnings will not be paid out.
A note for parents: Please enable parental controls on your devices. If you have any concerns, contact our support team.
The minimum deposit at bq9 is ৳200 and the maximum per transaction is ৳50,000. Deposits are generally instant. For failed transactions, funds will be returned within 24 hours.
The minimum withdrawal amount is ৳500. The maximum daily withdrawal limit varies by account level — standard accounts may withdraw up to ৳50,000 per day, while VIP accounts have higher limits.
Deposits and withdrawals must be made using the same method. If you deposited via bKash, your withdrawal must also go to bKash. Withdrawals to third-party bank accounts are not permitted.
Bq9 complies with anti-money laundering laws. We reserve the right to temporarily hold withdrawals during any investigation into suspicious transactions.
Bq9's bonus and promotion offers are genuinely rewarding — but they do come with conditions. On many platforms, these terms are buried in fine print. We don't do that.
Every bonus comes with a wagering requirement. For example, if the wagering requirement is 10× and you receive a ৳1,000 bonus, you must place ৳10,000 in bets before making a withdrawal.
A bonus may be cancelled in any of the following cases:
Each bonus offer page includes its own specific terms and conditions. Always read them — especially which games the bonus can or cannot be used on.
All games on bq9 use a Random Number Generator (RNG) verified by independent third-party auditors. This means every outcome is entirely random and in no way influenced by previous results.
In Live Casino games, the dealer's decision is final. If a game is cancelled due to a technical issue, all bets will be refunded. In the event of a disconnection during a live game, settlement will be based on the last confirmed game state.
Bets placed before a match begins are valid. If a match does not take place within 36 hours of its scheduled time, the bet will be voided. If a match result changes — due to cancellation or postponement — settlement will follow the official result.
Any involvement in the following activities will result in immediate account closure and possible forfeiture of your balance:
In cases of serious violations, bq9 is obligated to share information with law enforcement authorities.
Bq9 believes gaming should be a source of entertainment, not a source of problems. To support that, we offer a range of voluntary tools:
These tools take effect immediately once activated. A cooling-off period cannot be cancelled before it expires. For more details, visit our Responsible Gaming Visit the page.
Bq9 may suspend or permanently close any account at any time due to rule violations, suspected fraud, or investigative needs. The reason for closure will be communicated by email, and an appeal process will be available.
You may request to close your account at any time. Please withdraw any available balance before closure. To reactivate a closed account, you will need to contact Support.
Once Self-Exclusion is active, your account will not be reinstated under any circumstances — even at your own request.
Bq9 may update these terms and conditions at any time. For significant changes, you will be notified at least 7 days in advance. Minor changes — such as spelling corrections or clarifications — may be made without prior notice.
The date of the latest update is always displayed at the top of this page. To access previous versions, please contact support.
Any disputes relating to these Terms & Conditions will be resolved through international arbitration, and the most recently updated version shall prevail.
Have questions? Email us at support@bq9.biz or chat with our support team via live chat. We're always happy to help in Bangla.
Short on time? These cards cover the essentials.
Each person may hold only one account. Registering with accurate information ensures no issues. Multiple accounts will result in all of them being closed.
Each bonus has its own wagering requirements. Check the terms before claiming a bonus — no surprises later.
Withdrawals will be processed through the same method used for your deposit. This is a security measure for your protection.
Large withdrawals require identity verification (KYC). This process is in place to keep your account secure.
You can set your own deposit and betting limits directly in Account Settings. We encourage you to use this feature.
If any rule is unclear, just ask our support team. Help is available 24/7 — no need to guess.
Answers to common questions about the Terms & Conditions
Yes — bq9's referral program rewards you for every successful referral. Here's how it works:
Using your own referral code on your own account, or attempting to earn referrals by creating multiple accounts, will result in the referral being voided and may lead to account closure.
The easiest place to view all active promotions and offers on bq9 is:
Promotions are updated on a rolling basis — some weekly, some monthly, with special offers around occasions like Eid, BPL, and the World Cup. Turn on app notifications to make sure you never miss an offer.
Join bq9, claim your welcome bonus on your first deposit, and enjoy the best gaming experience in Bangladesh.
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